Playasia Reviews 25,174

I spent 200 dollars on Playstation cards. They emailed me to put me through a 'verification process' after they had already taken the money. It is now 48 hours later and I have had zero refund and absolutely no support from customer service. They are abrupt and rude. Essentially they have stolen 200 dollars from me. The verification should be done on sign up - not AFTER you have taken payment for an item. Outrageous service.

I feel mistreated and very upset by their conduct.

Date of experience: 05 April 2025

No customer service. Ordered 4 switch games. received empty boxes. Playasia wont do anything to help. I'm forced to go through paypal for my refund.

Date of experience: 31 March 2025

I ordered some games on 21Feb2025 but waited for nearly one month I didn't receive any so I emailed to their customer service and was told one of the game wasn't in stock!!! How come I know and they even not updated the status. Then I requested refund the one and asked to ship others right away. They promised to refund and ship others but after one week the status not changed and I sent another email to chase up and was told products pending for inspection. So I would like to ask what kinda inspection took so long????Or they just lied and actually nothing in stock????
I would ask for cancellation the whole order and get redund and never purchase again and not recommend anyone!!!!!

Date of experience: 21 February 2025

I bought 2 games in the same order on the 12th of February, which I received on the 7th of March. One of the games they sent was not what I ordered: it was a different version from the one that was advertised in the listing and which I bought.

They were falsely advertising a particular version of that game which I ordered and paid 65.73€ for and they sent me a different version I would have never bought otherwise.
I contacted them and let them know what I consider a fair resolution: either send the correct version that was in the listing, which I ordered, or fully refund the 65.73€ I paid for the game.

They replied and acknowledged and admitted the false advertising and that they sent the wrong item and told me "We can give you $5 store credit as an act of goodwill" (framing it as if they're doing me a favor or something) - essentially forcing me into buying the wrong item they sent and also coercing me into buying from them again, to use the store credit. That is absolutely insulting.
I told them that is unacceptable and to proceed to refund the 65.73€ I paid.

They said "You can send the wrong item back and AFTER we get it, we can refund 53€ which is the 'product cost'. We can cover the return shipping" (presenting as an offer the bare minimum of covering the return shipping for their mistake).
So basically, they want me to lose 12.73€ of the 65.73€ I paid. I will have no game, and on top of that, they want to keep part of my money, 12.73€ of what I paid.
So they are trying to pocket the amount of 12.73€ I paid for VAT for the game. When a transaction is refunded, the VAT paid must also be refunded, keeping the VAT for a transaction that is not valid and not completed is ILLEGAL. Keeping the VAT from a refunded transaction is ILLEGAL.

So I called them out on it, that it is illegal, and they said the VAT is collected by the government and they do not keep it. And to send the wrong item back, they will refund 53€ and they will add $10 store credit. Same as above, store credit is not a refund - it is a trick to keep you stuck into buying from them again. By the way, when refunding an item not as described, the refund must be in the original payment method and not as store credit unless the consumer has explicitly agreed to it. If they haven't agreed to it, forcing store credit is also illegal.

I called them out on it again pointing out that the government keeps VAT for a COMPLETED transaction - they do not keep VAT for a NON-EXISTENT product. This time I gave them an ultimatum to refund the full amount of 65.73€ directly into my PayPal account until the 2nd of April, 11:30 PM HKT or I will be filing a PayPal dispute.

They completely ignored me and simply repeated the same exact nonsense "We want to assure you that we are not attempting to withhold any VAT unlawfully" - a blatant lie - just because you say so it doesn't make it true. "Our refund process is conducted in accordance with applicable regulations." - vague serious-sounding word salad that in reality doesn't mean anything. "Send it back, 53€ refund, $10 store credit".

I should also add that sending the wrong item back, especially in a case of false advertising, should never be a requirement - it should be at the customer's discretion whether they want to send it back or not - why should the consumer be inconvenienced at all for their mistake? It is absurd and unethical to hold the customer's money hostage before they issue a refund for something that is entirely their fault and their responsibility.
Of course, there is absolutely zero guarantee they will actually refund any money at all after they get the wrong item back. They can very easily completely ignore me after that since at that point they will have both the wrong item and my money in their hands.

I replied to issue the refund immediately to my PayPal account and after it has been confirmed we can discuss the return of the wrong item at my convenience with a prepaid shipping label provided by them.
They completely ignored me.

They count on people who are not familiar with the law and their consumer rights buying into their polished reasonable-sounding deceit.
They repeat the same things over and over again to wear you out and to mentally exhaust you so you will not want to deal with the situation anymore and give up.
They also try to stall you so you will lose the window during which you can file a dispute on PayPal.

Play-asia is a shady business that wants to scam you out of your money. From the bottom of my heart, I am telling you:
STAY AWAY from them, STAY AWAY from Play-asia.

Date of experience: 07 March 2025

HORRIBLE SERVICE

I order 2 games and was told they will be shipped in 15 days. When the status didn't change after the duration I messaged customer service only to be told one of the games wasn't in stock and they're working with their supplier to get it and put my order on hold. The item was still listed on the website as available. It has been over a month now, they refuse to offer any compensation and they have stopped replying to my enquiries. The item is still listed as available, what kind of business takes money from customers for items they dont have??
Update: Around the same time i posted this review they've emailed me the item is now in stock and will be shipped before end of day tomorrow pending a quality inspection

Date of experience: 30 March 2025

I do not like their checkout, i was 100% sure what i paid for went through yet their auto system kept sending me emails that i had not finished paying. So it said on my bank account the money went through, but when i emailed them they told me back that it didn't and must of gotten declined with paypal check with my bank. The reason why im annoyed is because you can easily pay 3 times and there is a chance they could say the same thing. It seems suspicious that their checkout does that, it should either say insufficiant funds for payment or just accept it like a full transaction if you have the money in there. Im not sure what happened but i am now hesitant to be purchasing again because i have no idea what happened to the transaction i saw, as i paid for this first i do have a pay in 4 that was due but i dont know how thats possible to see that this did go through and then to see that it didn't but the pay in 4 transaction went through first, thats not what i witnessed. Weird

So according to them i didn't pay it, money didn't go through therefor i dont get my eshop card do not know who to believe these days when i have a screenshot saying it went through, maybe it was a glitch im not sure if im overeacting but this is strange. Stay away from them i think after covid this website has become desperate into finding ways of scamming customers. They pretended to act innocent right off the bat... another trusted name gone, im shocked. Dont even know if the game i preordered will even get to me if other customers are saying they have not been notified about their preorders. Yeah i just hope that pre order gets to me atleast, otherwise i have to dispute it with paypal, if i can find these transactions?

Date of experience: 19 March 2025

I purchased a key for a game, which did not work. I sent them screen shots of the code input into steam and the error message I received. They now want screen shots of every page of my steam profile to process a refund or provide a working key. This is a very shady company. I would not make any further purchases from them. I'll have to use PayPal now to get my money back, which is ridiculous. These people need to be run out of business. They seem to have no problem robbing their customers and taking no responsibility, by requiring inappropriate and unnecessarily intrusive requirements to pay me back the money that they just stole from me.

Date of experience: 07 March 2025

I've placed two orders with Playasia—one in 2024 and another in 2025—and neither was ever delivered because they didn’t have the items in stock.

For my first order, I waited a month before being informed that they couldn’t fulfill it, and my order was canceled. Strangely, a few weeks later, the same item reappeared on their website at a higher price—seemingly, they didn’t want to sell it to me at the original price.

For my second order, after another month of waiting, I reached out to them only to learn that they still hadn’t received the item from their supplier.

In both cases, Playasia never sent any updates regarding my order status—I had to contact them myself after a long wait just to find out what was happening. Their lack of communication and professionalism was frustrating, and ultimately, I never received anything I ordered.

At this point, I doubt they operate as a legitimate store, and I cannot recommend them.

Date of experience: 03 March 2025

Hopefully customer support reads these and can get back in touch with me I'll pull this bad review down.

I ordered two games over a year ago, it was a Pre-order but the games are now in stock and I've emailed you guys and you won't return any of my request. I was about to order 4 more games but now I'm scared until you get to me what I've paid for

They fixed my issue and shipped my games so I changed my 1 star to a 5 star. Anyone can make a simple mistake, to admit it and correct it, in business is Paramount !!!!

Date of experience: 25 February 2025

When I order something from playasia, I can always count that I get my order in top condition.
I ordered similar things on other websites and often had problems. But even if there is something wrong with my order by playasia, I get an info what the problem is and that they will fix it to get my order delivered.

Date of experience: 04 February 2025

It is my first time that I buy on Playasia. I buy a plush of Monster Hunter and I didn't have problems. I'm satisfied that my item was delivered by my local post (Bpost in Belgium). And I didn't pay extra fees with the economy shipping with the tax that I paid. For the purchase of plushs, it is validated

Date of experience: 20 February 2025

Ordered one game that was listed in stock, then was told that it wasn't. I was offered either a store credit or refund minus any transactional fees.

I thought it was a one time thing so I took the credit and ordered something a little more expensive. Same thing happened again - the item was listed in stock on the website then I get an email after I order that it isn't in stock.

Now I'm getting the same email from 4 different people, including a manager that either I take the credit or get the refund minus fees.

How do I know something is in stock? Play Asia lies on their website that things are in stock and keeps the money. Either that or you lose money unnecessarily to random fees in the event of a refund. Last time I'm shopping here.

Date of experience: 17 February 2025

there is no cookie choice provided, meaning I can't opt ​​out of cookies

Date of experience: 16 February 2025

They are scamming people! STAY AWAY! I bought a $100 gift card for Playstation and they sent me only $10 gift card, when I told them about it, (I even sent them screenshot with proof!), they refused to refund me or send me the correct code, so now my money is lost! Don't buy from them, I've been a customer for several years and they USED to be reliable but they aren't anymore, must have gotten a new owner or something, just watch out, I've heard about others getting scammed by them as well.

Date of experience: 26 January 2025

I've been having issues with Playasia for a while now in regards to GDPR. I have requested them numerous times to delete my data and remove me from their mailing lists, which they have confirmed doing so but I kept receiving spam. When I alerted them of this, they stopped responding. Right now I am discussing retaliation against the company but you guys just be aware that this company is NOT GDPR compliant.

Date of experience: 27 January 2025

I live in the US , Playasia is honestly better than any American videogames stores we have , always brand new , and shipped in a box!! And there regular free shipping is pretty fast. Never had any issues in any orders. Keep up the great work 👍👍👍

Date of experience: 15 January 2025

SCAM ALERT: Avoid This Website at All Costs!

I wish I could give this company zero stars. This website is nothing but a scam. I purchased digital services/codes from them, and not only did they fail to deliver as promised, but their customer service is an absolute joke.

After weeks of back-and-forth emails with their so-called support team, I still have no real resolution. They could’ve mentioned your bullshit 'terms and conditions' from the start instead of wasting my time for weeks asking me to provide screenshots several times. I did not receive valid codes, and you outright stole money from me.

What’s worse is their total lack of accountability. As a loyal customer for years, the least you could’ve done was offer a refund or in-store credit. Instead, I got meaningless responses that sound copy-pasted from a script. Your customer service team is totally inept—honestly, I bet AI would do a better job soon.

This entire experience is beyond disappointing, and I will never make a purchase from your scam site again. Rest assured, I’m reporting this to consumer protection agencies and disputing the charges with my bank.

Save yourself the frustration, wasted time, and lost money. Don’t fall for their scam. This company is unethical, untrustworthy, and should be avoided at all costs.

If you're looking to purchase digital gift cards, try PC game supply or CD Keys instead!

STAY AWAY!

Date of experience: 17 January 2025

Rip off site its a major scam, save yourself and your money, good comments are from bots that are paid for by the site, I bought a psn card from them and never got the code twice in a row then when contacting customer support they block my email and I only sent 1 email then they block my card from further purchases

Date of experience: 06 January 2025

I've been shopping with Playasia for years now and the one thing that frustrates me is their communication with them and their suppliers. I've ordered games 2 months ago with them and I keep following up on which games are available, and which games do they have in stock on my order. There's one games on there whenever I asked they have never mentioned that they are still waiting for it. Now they send me an email saying that they cannot source the game, to my surprise they never ever mentioned that they were still waiting for the game. How is it that they only know after 2 months their supplier does not have stock of the game?
How do they run business over there that it's over 2 months and we are still waiting for games to arrive at their warehouse?
When a customer makes a purchase their supplier should be notified and ready to send out the stock. Their supplier should inform them immediately on whether or not they have the stock. Two games now that was on the order they could not source, but was on their website as available.
Another issue is, I had cancel games from a previous order as they were not in stock and they were holding up the shipping as it was also taking so long. When you cancel games from an order and re-purchase them again the prices are higher now.
It blows my mind how they operate so backwards.

Date of experience: 25 December 2024

This website is as legit as the Google play store. I bought 2 15 euro eshop giftcards to get reigon locked games on my switch. If you have any doubt just give it a shot. I was skeptical at first looking up reviews and everything until I just took the chance and Thanks to PlayAsia I have 4 games 75 percent off using europe region account. Thank You playasia!!! I will be ordering more gift cards and games from here only thanks to the legitness and quick response from support when I was just checking due to the 3 minutes it was pending. Fight after I sent my questions my code hit my email. Because first one I bought said payment declined although it was paid for. If this happens to you just wait 5 to 10 minutes for them to make sure your account is secured. That only happened on my first order.

Date of experience: 23 December 2024